Posted on January, 20 2025

The Assistant will mainly support the IT Manager in daily tasks servicing and supporting the office’s employees as well as assisting in the Mara project which consists of migrating to a secure and federated Microsoft platform as part of the WWF network. A smaller part of the role will be dedicated to assisting the operations unit.
 

Please consult the attached job description and required conditions below for more information on the position.

Location: Brussels, Belgium

Conditions:

• The first 6 months are under a Belgian internship contract ("convention d’immersion professionnelle/ Beroepsinlevingsovereenkomst”), at a gross salary of 1.400 €/month;
• Upon the successful completion of the initial internship and of funding being available, there may be an opportunity for a further 6 month fixed term employment contract at a gross salary of 2.600 €/month;
• Students are not eligible under this scheme and should not apply;
• Starting date: 1 April 2025.

Main responsibilities:
 
Support to IT Manager (70%):

• Assist the IT Manager on the task of technical support to the staff in order to solve software and hardware issues;
• Install / configure Windows systems (Windows 10 and 11) and associated softwares;
• Provide EPO employees with appropriate support regarding the migration from Google Workplace to Office 365;
• Assist in organizing training sessions and updating procedures and processes.

  
Support to operations team (30%) in close cooperation with the Operations Officer:

• Support the Operations team and Operations Officer in the smooth functioning of the office by managing equipment and supplies as appropriate;
• Ensure the meeting rooms, including equipment, are functional and ready to use.

What you need:

• at least a secondary school diploma with additional training and/or certification within ICT, broad knowledge of IT system administration and related processes;
• at least one year of experience as an ICT service desk assistant or in end-user support in a medium-sized organisation;
• Fluency in French or Dutch with a good working knowledge and command of English.

Required knowledge, skills and experience:

• Effective collaboration: provides support and offers help to colleagues, actively seeks direction and feedback;
• Impactful communication: uses relevant communication techniques and tools, listens actively to others and communicates effectively, ability to explain technical concepts to non-technical users;
• Flexible task management: solution focused and meets deadlines;
• Balanced resilience: willingness to learn, calm attitude and ability to prioritise according to instructions;
• Strategic and analytical thinking: good analytical and problem-solving skills;
• Inspiring leadership: ability to identify needs and evaluate the timeframe required;
• Collaboration tools: proficiency in standard Microsoft Office software package, Google workspace, Windows operating system, virtual and hybrid meetings such as Zoom and Teams.
• ICT: knowledge in troubleshooting hardware and software issues, basic understanding in networking, security and Windows servers;
• Organisational and interpersonal skills to function in a multicultural environment; 
• Identifies & aligns with the core values of the WWF organisation: Courage, Respect, Integrity, Collaboration.

Please consult the attached job description for more information on the position.

How to apply?

1. Please send your application to recruitments@wwf.eu and write “ICT and Operations Assistant” in the subject line.
2. Attach a single PDF file named Firstname_Surname. The PDF should include your up to date CV (without a picture or birth date) and a cover letter (max 400 words) explaining why you are a suitable candidate for this role.
3. Indicate the earliest date you would be able to start and whether you have the legal right to work full time in Belgium.
4. Confirm you have completed your studies. Students are not eligible under this scheme and should not apply.

 
Application deadline:
 
The deadline for applying is 9 February 2025 midnight, but please note that the vacancy could be closed earlier depending on the number of applications received. 
 
In such a case, the job advertisement will be updated with a revised deadline at least 2 days in advance of the new deadline. 
 
We encourage interested candidates to apply as soon as possible to make sure their application is considered. 
 
Indicative timeline for the interviews:
1st round: week of 17-21 February
2nd round: week of 24-28 February
Start date: 1^st April 2025

Please note that we can only respond to successful candidates.
WWF European Policy Office is an equal opportunities employer and is committed to creating a diverse, inclusive and equitable working environment for all our employees. We welcome applications from all people regardless of background, and strongly encourage people with disabilities, people of non-European ethnic origin and nationality, people over 45 years old, to apply. Applicants will not be discriminated against because of age, ethnic or social origin, gender, disability, nationality, sexual orientation, religion, or any other protected characteristic under EU law. We’ll strive to make adjustments to accommodate accessibility needs during the application process.
 
 

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