Knowledge Manager - WWF Oceans Practice

Posted on 02 December 2020

LOCATION: Flexible
Role Summary

Promote and establish a ‘learning organisation’ – that improves the problem solving capacity of the organization through better access to knowledge and expertise.

Major Functions:

Develop a ‘centre of expertise for knowledge’ - connecting people to both find and share knowledge and experiences within and across Practices.
Organise frequent and structured interaction within and across Practices to ensure effective knowledge development, capture and transfer; sharing of lessons; identifying synergies and potential innovative solutions (close link to Deputy and Innovation function).
Identify, capture and share emerging trends (internal/external) - working with Practice Teams, Focal Points, Global and Regional Expertise and partners.

Major Duties and Responsibilities:

Build and maintain a ’virtual community of practice’ where people connect, share and learn knowledge – that drives a culture of continuous improvement – using online platforms, collaboration and communication tools. 
Develop processes and tools to effectively capture and share lessons from the ‘field’ – working closely with Focal Points & other Practice members. 
Map existing knowledge content/expertise and identify gaps – and develop a KM strategy to maintain up to date knowledge content and fill gaps where necessary.     
Deliver an effective on-going learning strategy - that ensures lessons are shared and learnt – through training, TED-like events on emerging topics/trends, external/internal speakers and mentoring or peer to peer arrangements.
Define KM user needs (internal/external) - that guides development of a KM and learning platform.
Establish a KM ‘heartbeat’ across in collaboration with other Practice KM Managers resulting in regular interaction with all Practice members.
Additional duties and responsibilities as required by the Practice Leader.

Required Qualifications: 

University degree in relevant Practice content areas or equivalent experience.
Proven experience in harnessing knowledge/research and promoting conservation learning.
Experience of working in an international and complex organisation.
Prior experience of knowledge management practices that support global conservation strategies.
A strong team player, with ability to communicate and influence at many levels including senior management.
Passion for continuous learning and seeking out knowledge.
Fluency in English - other language/s an asset.

Required Skills and Competencies:

Diplomatic and approachable communication style, with the ability to cultivate enthusiasm and interest in subject matter and engage at all levels.
Ability to facilitate group discussions/debates.
Probing questioning skills, to push the limits of current thinking and spark debate.
Demonstrate empathy and emotional intellect to engage with a broad variety of people and cultures and connect people.
Passion for conservation.
Identify and align with the core values of the WWF organization: Courage, Collaboration, Respect and Integrity.
Demonstrates WWF behaviours in way of working: Strive for Impact, Listen Deeply, Collaborate Openly, Innovate Fearlessly.
Adheres to WWF’s brand values, which are: Knowledgeable, Optimistic, Determined and Engaging.

Working Relationships:

Internal: Works very closely with the Practice Team Leader and particularly - Deputy Lead in their innovation role. Also Practice Core Team members, Focal Point Leadership Team as well as all relevant Practice members. Works closely with ‘cross-Practice’ KM Managers and cross-Practice members as well as other relevant support groups eg. Luc Hoffmann Institute; Results-based Management Group; Innovation Group etc.
External: Creates and fosters close collaboration with relevant/leading institutions (academic, policy, economic etc.).